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Home: Consumer Law :

Consumer Protection (Distance Selling) Regulations 2000

These regulations give consumers rights when they shop via the Internet, TV or telephone or from a catalogue or magazine. Consumers are entitled to clear information – before they order – about the supplier’s name/address, cost of the goods, delivery costs and arrangements, how to pay and how to cancel. These regulations entitle customers to cancel an order within 7 working days (the first day being the day after you receive the goods) and to a full refund if the goods or services are not delivered within 30 days. Certain items, such as perishable goods like flowers and fresh food and personalised goods, cannot be returned and if a consumer has bought a service it cannot be cancelled once it has started.





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