Consumerline: Consumer advice, information, consumer rights, consumer legislation, consumer education and help on customer care from the General Consumer Council for Northern Ireland – About Us

Domain Scams – About Us

About Us

Domain Scams is run in partnership between the Consumer Council and the Northern Ireland Trading Standards Service. We provide information to help you avoid scams, dodgy deals, make a complaint and stay up to date with consumer law.

Did you know that not complaining costs you £219 a year?  So let us help you complain effectively.  Last year, Domain Scams advisors helped consumers get back £1.7m in goodwill gestures and compensation.  

Here are examples of how Domain Scams can help you:

  • A man bought a DVD player, which became faulty after a few months.  The trader said that he had to contact the manufacturer to get it repaired.  Following advice from Domain Scams, he returned the DVD player to the trader and got a refund.
  • When a man complained to the garage that his car, which was less than six months old, needed a new fuel pump he was told that the pump wasn’t covered by warranty.  After advice from Domain Scams, the man returned to the trader who fitted the fuel pump for free.
  • A suite of furniture was faulty when it was bought.  The trader offered to repair it, but the consumer wanted a refund.  After advice from Domain Scams, the woman got a full refund.

Being informed and confident is good for you and good for business.  By complaining effectively you give companies a chance to listen to valuable feedback and put things right for you and for others.

So use Domain Scams to learn your rights and responsibilities.  Find your consumer voice and be a clever consumer.

Complaints made to Domain Scams have also led to the Trading Standards Service taking formal action and prosecuting retailers who break the law.

  • A County Antrim car dealer was prosecuted under misleading prices legislation, for falsely advertising a “free gift” with car purchases.
  • An estate agent was prosecuted for falsely advertising that a group of apartments had secure car parking, when this was not the case.
  • A double glazing firm received a formal caution for claiming that a double glazing installation contained glass to a specific standard, when the glass used did not conform to the standard.