Consumer Organisations

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  advice ni – http://www.adviceni.net/

  
  

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  Age UK – http://www.ageuk.org.uk

  Age UK aim to improve later life for everyone through information and advice, campaigns, products, training and research.

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  ASA – http://www.asa.org.uk

  
  Advertising Standards Authority

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  BEUC – http://www.beuc.org

  
  

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  Choose – http://www.choose.net/

  Choose offers market research and consumer rights information about personal finance and home media and telecoms.

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  Citizens Advice – http://www.citizensadvice.co.uk

  
  

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  Citizens Connection – http://www.commonpurpose.org.uk

  
  

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  Citizens Signpost Service – http://www.ec.europa.eu/citizensrights

  This is a Europe-wide service that offers consumers information on issues and advice on their rights under internal market rules.

  The service operates in all official languages of the EU.

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  Consumer Council – http://www.consumercouncil.org.uk

  The home web site for the Consumer Council for Northern Ireland.

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  Consumer Focus – http://www.consumerfocus.org.uk/

  Consumer Focus is the champion for consumers’ interests in England, Scotland, Wales and, for post, Northern Ireland.

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  Consumers Association – http://www.which.co.uk

  Consumer products independently tested and rated.

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  Consumers’ Association of Ireland – http://www.thecai.ie/

  The Consumers’ Association of Ireland is an independent, non-profit organisation working on behalf of Irish consumers.

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  Disability Action – http://www.disabilityaction.org

  Disability Action works to ensure that people with disabilities attain their full rights as citizens, by supporting inclusion, influencing Government policy and changing attitudes in partnership with disabled people.

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  European Consumer Centre Dublin – http://www.eccireland.ie

  ECC Ireland offers advice on consumer rights when buying goods or services in another European country. They can also liaise directly with a trader in another European country on your behalf if necessary. Their service is free and confidential.

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  Financial Services Consumer Panel – http://www.fs-cp.org.uk/

  
  Works to ensure that the FSA (Financial Services Authority) regulates the financial services industry in the UK in the interests of consumers.

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  NICVA – http://www.nicva.org

  The NI Council for Voluntary Action promotes, develops and supports the voluntary and community sector.

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  Ofcom- Office of Communications – http://www.ofcom.org.uk

  
  

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  Office of Fair Trading – http://www.oft.gov.uk/

  
  

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  Passenger Focus – http://www.passengerfocus.org.uk

  Independent rail and bus consumer watchdog

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  SCOTSS – http://www.scotss.org.uk

  
  Trading Standards Service in Scotland

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  Trading Standards Service – http://www.detini.gov.uk/deti-consumer-index.htm

  Northern Ireland Trading Standards Service

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  Which? Mortgage Advisers – http://mortgageadvisers.which.co.uk/

  Which? Mortgage Advisers are an independent and unbiased mortgage advice service.

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  Youth Council for NI – http://www.ycni.org

  The Youth Council seeks to champion the well-being, rights and participation of young people.

District Councils

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  Antrim Borough Council – http://www.antrim.gov.uk

  
  

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  Ards Borough Council – http://www.ards-council.gov.uk

  
  

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  Armagh City and District Council – http://www.armagh.gov.uk

  
  

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  Ballymena Borough Council – http://www.ballymena.gov.uk

  
  

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  Ballymoney Borough Council – http://www.ballymoney.gov.uk

  
  

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  Banbridge District Council – http://www.banbridge.com

  
  

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  Belfast City Council – http://www.belfastcity.gov.uk

  
  

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  Carrickfergus Borough Council – http://www.carrickfergus.org

  
  

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  Castlereagh Borough Council – http://www.castlereagh.gov.uk

  
  

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  Coleraine Borough Council – http://www.colerainebc.gov.uk

  
  

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  Cookstown District Council – http://www.cookstown.gov.uk

  
  

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  Craigavon District Council – http://www.craigavon.gov.uk

  
  

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  Derry City Council – http://www.derrycity.gov.uk

  
  

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  Down District Council – http://www.downdc.gov.uk

  
  

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  Dungannon & South Tyrone Borough Council – http://www.dungannon.gov.uk

  
  

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  Fermanagh District Council – http://www.fermanagh.gov.uk

  
  

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  Larne Borough Council – http://www.larne.gov.uk

  
  

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  Limavady Borough Council – http://www.limavady.gov.uk/

  
  

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  Lisburn Borough Council – http://www.lisburncity.gov.uk

  
  

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  Magherafelt District Council – http://www.magherafelt.gov.uk

  
  

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  Moyle District Council – http://www.moyle-council.org

  
  

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  Newry & Mourne District Council – http://www.newryandmourne.gov.uk/

  
  

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  Newtownabbey Borough Council – http://www.newtownabbey.gov.uk

  
  

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  North Down Borough Council – http://www.northdown.gov.uk

  
  

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  Omagh District Council – http://www.omagh.gov.uk

  
  

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  Strabane District Council – http://www.strabanedc.org.uk

  
  

Other Useful Links

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  ABTA – http://www.abta.com/

  The Association of British Travel Agents website

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  Advice Guide – http://www.adviceguide.org.uk

  Provides up to date independent advice

• 
  

  Civil Aviation Authority – http://www.caa.co.uk/

  
  

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  Civil Service Benevolent Fund – http://www.foryoubyyou.org.uk

  CSBF offers information, advice and financial assistance to serving, former and retired civil servants.

• 
  

  Competition Commission – http://www.competition-commission.org.uk/

  
  

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  Complaintexpert – http://www.complaintexpert.co.uk

  Complaintexpert offers a unique reference point for consumers on how to complain effectively and get the results you want.

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  ConsumerRightsExpert – http://www.consumerrightsexpert.co.uk

  ConsumerRightsExpert offers consumers a reference point on understanding their consumer rights and how to use them. Their features and articles are written by professional journalists and experts who have a particular interest or background in this area.

• 
  

  Enforcement of Judgments Office – http://www.courtsni.gov.uk/en-GB/Services/EJO/Pages/default.aspx

  The EJO is a department of the Northern Ireland Courts and Tribunal Service which enforces all civil judgments for recovery of money, goods and property in Northern Ireland

• 
  

  Europa – http://www.ec.europa.eu

  European Union on line

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  Europarl – http://www.europarl.europa.eu/

  European Parliament

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  Financial Ombudsman Service – http://www.financial-ombudsman.org.uk

  Provides free, independent advice in settling complaints between consumers and businesses providing financial services.

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  Financial Services Authority – http://www.moneyadviceservice.org.uk

  Independent watchdog, which regulates financial services and protects the rights of consumers

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  Food Standards Agency – http://www.food.gov.uk

  Promotes food safety in the UK

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  Gas Safe Register – http://www.gassaferegister.co.uk

  Gas Safe Register is the official list of gas engineers who are qualified to work safely and legally on gas appliances.

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  Health Promotion Agency – http://www.healthpromotionagency.org.uk

  
  Promotes public health in Northern Ireland

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  MoneyExpertise – http://www.moneyexpertise.co.uk

  MoneyExpertise offers a unique reference point on managing your money. It contains practical advice on everything from savings to debt.

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  NI Direct – http://www.nidirect.gov.uk

  This site is designed to give citizens and businesses a one-stop access point to government and public services on the web.

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  Northern Ireland Assembly – http://www.niassembly.gov.uk

  
  

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  Northern Ireland Executive – http://www.northernireland.gov.uk

  Government of Northern Ireland

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  NUS-USI – http://www.nistudents.org

  National Union of students – Union of students in Ireland represents interests of students in NI.

• 
  

  OFTEC – http://www.oftec.co.uk

  OFTEC represents the interests of homeowners, registered technicians and trade association members, providing advice & information on oil fired heating and cooking.

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  Ombudsman – http://www.ni-ombudsman.org.uk/

  
  Office of the Ombudsman for Northern Ireland

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  OnlineShoppingRights – http://www.onlineshoppingrights.co.uk

  OnlineShoppingRights was formed to offer a unique reference point on staying safe when shopping online. In the ever growing world of internet shopping, this site explains how to stay safe and understand your rights when buying and selling online.

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  Press Complaints Commission – http://www.pcc.org.uk

  The Press Complaints Commission is an independent body which provides a free service to members of the public who wish to make a complaint about the editorial content of newspapers, magazines and their websites.

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  Retail Motor Industry Federation (RMI) – http://www.rmif.co.uk

  
  

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  StepChange Debt Charity – http://www.stepchange.org

  StepChange Debt Charity is the UK’s leading debt advice charity. The service provides a free, confidential and innovative approach to debt management.

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  UK250 – http://www.uk250.co.uk

  A directory of quality UK sites

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  Ulster Farmers’ Union – http://www.ufuni.org

  
  

• 
  

  Utility Regulator – http://www.uregni.gov.uk

  An independent non-ministerial government department set up to ensure the effective regulation of the electricity, gas and water and sewerage industries in Northern Ireland.