Consumerline: Consumer advice, information, consumer rights, consumer legislation, consumer education and help on customer care from the General Consumer Council for Northern Ireland – Sample Complaint Letters

Domain Scams – Sample Complaint Letters

Sample Complaint Letters

How To Solve Your Problems

Sample Letters

If you have a complaint against a trader or a credit company you may need to send a letter.  Before you write make sure:

  • You have a valid complaint.
  • You have the correct name and address of the trader or the credit company.
  • You have copies of any documents, receipts, guarantees or reports which you may need to send with your letter.


  • Quote your reference or account number if you have one.
  • Keep a copy of your letter.
  • Don’t send original documents.
  • Send your letter by recorded delivery.
  • Write as soon as you can.
  • If you don’t get a reply to your letter write again after a reasonable time, say 14 days.

Here are some examples of letters which should help you to sort out your complaint.  You can use these to enter your own details and print off a copy for posting.